Big Data and Analytics are currently critical driver of success for organizations.  Organizations are investing in Business Intelligence System (BIS) environments to delivery meaning and value from their data.  Evaluation of the degree to which BIS environments are successful in satisfying the overall analytical needs of staff is difficult to determine.  Drilling down to the specific deficiencies in the organization’s BIS environment are even more challenging.  This session will exam an employee satisfaction survey that can be used to find if an organization’s BIS environment is producing expected results and where it needs to be improved.  Discussion of how the survey can be used for evaluation of other types of technology systems will also be conducted.    

·        Evaluation of the overall level of staff satisfaction with an organization’s BIS

·        Determination of specific areas of deficiency in an organization’s BIS

·        Presentation of an adaptable technology system user satisfaction survey

Ken Berchenbriter has focused throughout his 37 year career on applying information technology to improve organizations’ operational efficiency and quality.  His experience spans across multiple industries including Banking, Insurance, Manufacturing, Health Care, Oil and Gas, Federal Agencies, State Agencies and Higher Education.  Currently he is employed as a Division Senior Business Analyst with Security BankCard Center, the credit card division of Arvest Bank.  In addition to his work experience Berchenbriter has completed a MBA degree and earned a Ph.D. in Business Administration.  He is an adjunct instructor at ORU, SNU, MACU and Randall University and teaches undergraduate and graduate courses in business administration, information technology and public administration.  He currently serves as the Vice-President of Professional Development for the Oklahoma City Chapter of IIBA. 

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